SimpliSafe Home Security Review

We tested equipment and spoke with reps and users before declaring SimpliSafe the best DIY system.
Reader favorite
4.3 out of 5 stars
  • Pros
    Pro monitoring starts at $14.99/mo.
  • Pros
    Money-back guarantee
  • Cons
    No fancy extras
Rebecca Edwards
Security Expert, Safety & Tech Reporter
Read More
Published on December 27, 2021

If you're a first-time security system buyer looking to get the hang of a simple system, SimpliSafe is a great choice.

This wireless home security system lives up to its name with straight-forward pricing and equipment that sets up in minutes. Plus, SimpliSafe won't lock you into a contract, so you can opt into and out of professional monitoring at your convenience. 

But SimpliSafe isn't for everyone. It gets pummeled by the competition in terms of smart home compatibility and innovative equipment. So if you've gotta have the latest and greatest tech, you might outgrow SimpliSafe before you know it. 

SimpliSafe sale
deals icon

Get a SimpliSafe system for 40% off

Info current as of publish date. Offers and availability may vary by location and are subject to change. 

Pro Heading
Pro Bullet No contracts
Pro Bullet 60-day money-back guarantee
Pro Bullet Easy setup
Pro Bullet Cheap monthly fees
Pro Bullet Affordable equipment
Pro Bullet Stylish design
Con Heading
Con Bullet Equipment purchase required up front
Con Bullet Limited smart home compatibility
Con Bullet Simple design and functions
Light Bulb
Do you live in the UK?

UK readers should check out our SimpliSafe UK review for accurate equipment costs and monitoring policies. 

SimpliSafe secrets you need to know: video

Subscribe to our YouTube channel and learn how to protect your home, loved ones, and belongings.

SimpliSafe cost

You do have to buy your equipment up front, but all of SimpliSafe’s preselected packages cost less than $500 (or less than $400 when you add the Interactive Monitoring plan at checkout). You can install the equipment yourself for free or get professional installation for $99 and up.

As for monthly payments, you have plenty of control over how much you want to dole out for using your SimpliSafe system.

Thumbs Up
SimpliSafe listened

We previously criticized SimpliSafe for restricting its remote arm/disarm feature to its most expensive plan. Now all SimpliSafe plans—even the free one—include crucial app functions:

  • Arm/disarm the system
  • Configure settings
  • View a timeline of events
  • Receive push notifications

Compare SimpliSafe monthly monitoring plans

Monitoring plan
Monthly fee
Video verificationIcon Tooltip  Dark
Timeline access
Video recording
Smart home integration
Learn more
Interactive Monitoring Professional
Icon Yes  LightYes
Icon Yes  LightUp to 10 cameras
Icon Yes  LightYes
Standard Monitoring Professional
Icon No  LightNo
7 days
Icon No  LightNo
Icon No  LightNo
Self Monitoring w/ Camera RecordingSelf
Icon No  LightNo
Icon Yes  LightUp to 5 cameras
Icon Yes  LightYes
Icon No  LightNo
7 days
Icon No  LightNo
Icon No  LightNo

Data as of post date. Offers and availability subject to change.

Image: SafeWise

As far as professional monitoring for SimpliSafe goes, we recommend the Interactive Monitoring plan for a few reasons. It costs more per month than the other plans, but it's still cheaper than other DIY systems like Frontpoint

It's better for video: 
The Interactive Monitoring plan comes with unlimited camera recording, on-demand recording, and video verification. This means you can tune into happenings around your home any time and have the pros help you out in an emergency with the footage you capture.

It's better for emergencies: 
The Interactive Monitoring plan also comes with 24/7 monitoring and dispatch, fire monitoring, and medical response. So any kind of emergency is covered. It even includes less common dangers like temperature and water damage monitoring. 

It's better for equipment: 
If you have a larger house or want equipment that goes beyond the basics, we recommend the Interactive Monitoring plan. SimpliSafe has sensors for smoke, freezing temperatures, and water leaks that not only keep your home safe but healthy too. 

How much does SimpliSafe cost?

We dive deeper into SimpliSafe monitoring and equipment prices to ask the big question. Visit our full page to learn how much does SimpliSafe cost?

SimpliSafe doorbell camera night footage

Images: Kasey Tross, SafeWise

Is SimpliSafe right for you?

SimpliSafe’s pricing, month-to-month contracts, and indoor equipment make it one of the best home security systems for renters

Whether you rent 500 or 5,000 square feet, SimpliSafe offers kits with everything you need to secure your home. And most of them cost less than $400. 

You’ll have to pay up front for your system, but you can cancel any time without worrying about fees or complicated contracts. 

SimpliSafe’s 24/7 professional monitoring is optional, and you can add, cancel, upgrade, or downgrade your monitoring service plan at any time without any extra fees.

Light Bulb
Save by spreading out the 30-day service

SimpliSafe lets you purchase 30-day bundles of monitoring service that you can use whenever you want. Without the boundaries of a calendar month, you can turn on your monitoring when you leave town or need extra eyes on your house.

How SimpliSafe stacks up

Best for
Lowest monitoring price
Starter equipment price
Contract required
Smart home compatibilityIcon Tooltip  Dark
Learn more
Read review
Best overall$599.00
Icon Yes  LightNo *
ProAmazon, Google,
High-end DIY pick$99.00
Icon Yes  LightNo
DIYAmazon, Google,
Reader favorite$229.00
Icon Yes  LightNo
DIYAmazon, Google
Best customer experienceQuote required
Icon Yes  LightNo *
Most experienced $0.00
Icon No  LightYes
ProAmazon, Google,

Info current as of post date. Offers and availability may vary by location and are subject to change.
Full ADT disclaimer

Not sure SimpliSafe is your ideal DIY home security match? We can help you shop around.

We’ve stacked SimpliSafe against other home security companies to make it easy for you to compare.

SimpliSafe contracts and guarantees

SimpliSafe breaks from security system tradition and skips the contracts. There's no hefty cancellation fee chaining you to a system you don't like.

You also aren't tied to a monthly payment—and you can activate the professional monitoring service only when you need it. If you want extra protection when you’re on vacation, you can add monitoring for that month and then cancel when you return with no penalties or hassle.

60-day money-back guarantee

You may have to pay for your SimpliSafe equipment up front, but you have two months to try it out and decide if you like it. Start your countdown from the minute you complete your order—the 60-day trial period starts from the day you order, not the day you receive the system.

If you decide that SimpliSafe isn’t the right fit, you can send it back in that 60-day window, and the company will process a full refund and cover the cost of shipping.

The SimpliSafe home security kit laid out on a granite countertop

Image: SafeWise

SimpliSafe tech and equipment

SimpliSafe offers technology and equipment that’s both stripped down and state of the art.

The company’s goal of keeping things simple (hence the name) limits the bells and whistles. Where SimpliSafe stands out is in the elegant, modern design of its components.

Light Bulb
More on SimpliSafe equipment

Learn which third-party products work with SimpliSafe and get the full rundown on all of SimpliSafe's sensors, cameras, and equipment from our Tech and Equipment page. 

SimpliSafe equipment packages

It’s not unheard of to pay around $1,000 (or more) for home security equipment. 

But every SimpliSafe home security system comes with basic equipment like a base unit, wireless keypad, motion detector, and entry sensor for between $225 and $500.

The higher-tiered packages include multiple sensors and add-ons like a siren, smoke detector, or hazard sensors (like the water sensor to prevent flooding).

If you want extras like a smart lock or video doorbell, you'll add those to your cart after choosing a package. 

Equipment package
Equipment price
Base station and keypad
Entry sensors
Motion sensors
Additional equipment
Learn more
simplisafe foundation productThe Foundation
Icon Yes  LightYes
Icon Yes  LightYes (1)
Icon Yes  LightYes (1)
Icon No  LightNo
Simplisafe essentials productsThe Essentials
Icon Yes  LightYes
Icon Yes  LightYes (3)
Icon Yes  LightYes (1)
Icon No  LightNo
simplisafe hearth bundleThe Hearth
Icon Yes  LightYes
Icon Yes  LightYes (3)
Icon Yes  LightYes (1)
Siren, smoke detector, key fob
Simplisafe knox bundleThe Knox
Icon Yes  LightYes
Icon Yes  LightYes (6)
Icon Yes  LightYes (2)
Siren, smoke detector, key fob
simplisafe haven bundleThe Haven
Icon Yes  LightYes
Icon Yes  LightYes (4)
Icon Yes  LightYes (2)
Siren, panic button, freeze sensor, water sensor, smoke detector

Data as of post date. Offers and availability subject to change.

Our recommendation

SafeWise recommendation

For our SimpliSafe review, we recommend The Hearth package because it has a 105 dB siren and a smoke detector—essentials we think are worth a little bit extra out of pocket. But you’re not stuck with one of the company’s preselected packages.

You can pick and choose your components to get even more control over how much you spend.

If you want the extra protection of security cameras, you’ll have to add those on, so keep that in mind when looking at your needs and your budget.

How to install a SimpliSafe system

If the idea of setting up your own home security system sounds daunting, don't panic. We've outlined everything you need to know about installing your SimpliSafe system.

A closer look at SimpliSafe equipment

Here's a quick rundown of some of the core SimpliSafe equipment. To learn more about each of these devices and all of SimpliSafe's gear, check out our page on SimpliSafe equipment or our review of SimpliSafe cameras.

Base Station for SimpliSafeSimpliSafe base station
Control system, keep tabs on sensors, backup battery, communicate with monitoring center
simplisafe-equipment-wireless-keypadWireless keypad
Arm/disarm system, adjust system settings
SimpliSafe Motion SensorMotion sensor
Detect motion using infrared light
SimpliSafe Entry SensoreEntry sensor
Detect when windows or doors open and close
Simplisafe glass break sensorGlass break sensor
Detects the sound of glass breaking
simplisafe siren105dB Siren
Makes a loud sound when the sensors are tripped, attracting neighbors' attention

Data as of post date. Offers and availability subject to change. Images: SimpliSafe

The SimpliSafe base station lit up and sitting on a granite countertop

Image: SafeWise

SimpliSafe smart home features

For a modern-looking system with a new approach to pricing and contracts, SimpliSafe’s smart home features are surprisingly old school. Its proprietary equipment keeps prices low, but limits the system’s smart home abilities. 

SimpliSafe offers a branded smart lock and video doorbell, but they only really work with your SimpliSafe system. 

And you can pair your Amazon or Google smart speaker with your system with other smart home devices onboard, but devices like lights and plugs don’t work directly with SimpliSafe.

SimpliSafe smart home compatibility

SimpliSafe customer service

When it comes to customer service, SimpliSafe has a lot of options to offer. From libraries of help articles about specific devices to email and phone support, the company can help you get answers about your system. 

We talked to SimpliSafe

We went through all of SimpliSafe's customer support channels to see how they assist their customers. Read our in-depth review of SimpliSafe customer service to learn more.

SimpliSafe customer service hours

SimpliSafe's helpline is open seven days a week from 9:00 a.m. until midnight (EST). You can reach them by calling +1-888-910-1215. (If you have professional monitoring, the monitoring center is operational 24/7.)

You can also request help from SimpliSafe tech support via email or join online forums to get help and ideas from other SimpliSafe users.

SimpliSafe app

We're really impressed by the SimpliSafe app, which is free to download from the Apple App Store and the Google Play store.

And we're not the only ones who love how easy it is to control the SimpliSafe system remotely. The SimpliSafe app for iOS has earned 4.8 out of 5 stars from over 208,100 reviews. Over 15,600 users rated the SimpliSafe Android app 4.4 out of 5 stars.

Your app experience defines your home security experience. After all, you really don't physically interact with smart security equipment after the initial installation. That's why we strongly recommend choosing a home security company with an intuitive and well-maintained home security app.

SimpliSafe fits the bill. And if you do run into trouble with the app, your account, or the equipment, it's good to know that SimpliSafe's customer service team has a reputation for courtesy and prompt action.

Images: SafeWise

Final word

SimpliSafe is a straightforward, low-cost, do-it-yourself home security solution. Its discreet equipment is ideal for small living spaces, but it may fall short if you need to protect a large amount of property.

For those looking to add home security on a budget, SimpliSafe’s affordable equipment and no-contract professional monitoring are hard to beat.

How we reviewed SimpliSafe

Our review of SimpliSafe was based on hands-on testing and extensive research. We installed and used the system at home to see how easy it was to set up and how well it performed. We also researched the specs of the system and compared it to other home alarm systems.

But we didn’t stop there:

  • We met with SimpliSafe.
  • We read hundreds of customer reviews.
  • We visited the SimpliSafe online forum to find out what long-time users have experienced with their SimpliSafe security system.

Check out our methodology page to learn more about how we rate and rank products and services.

front door with simplisafe smart lock installed

Image: SafeWise

SimpliSafe FAQ

No. The SimpliSafe alarm system doesn't require a Wi-Fi connection, cell phone, or computer. All you need are the base station and keypad. These components use a built-in cellular connection to communicate. 

But you may need to go online to activate and access certain features, including the SimpliCam security camera, which does require a Wi-Fi connection.

Unfortunately, new SimpliSafe equipment isn't compatible with older versions. If you want to upgrade your system to access new features like smart home compatibility, you'll need to buy a new base station and sensors. 

But if you don't want to start over, SimpliSafe plans to continue selling and supporting its original equipment. The good news is SimpliCam and Video Doorbell Pro both work with new and old equipment.

The benefit of adding professional monitoring to your SimpliSafe security system is knowing someone else is watching over your home. When your SimpliSafe alarm is triggered, the monitoring center receives an alert so they can confirm the emergency and contact help. 

Without professional alarm monitoring, you're on your own to assess the danger and reach out to law enforcement.

SimpliSafe uses Verizon & T-Mobile.

Got more questions? Check out our in-depth SimpliSafe FAQs page

Rebecca Edwards
Written by
Rebecca Edwards
Rebecca is the lead safety reporter and in-house expert for She has been a journalist and blogger for over 25 years, with a focus on home and community safety for the past eight. Rebecca spends dozens of hours every month poring over crime reports and spotting trends. Her safety expertise is sought after by publications, broadcast journalists, non-profit organizations, podcasts, and more. You can find her expert advice and analysis in places like TechCrunch, The Washington Post, The Chicago Tribune, The Miami Herald, NPR, HGTV, MSN, Reader's Digest, Real Simple, and an ever-growing library of radio and TV clips.

Recent Articles

security system being installed on wall
Best DIY Home Security Systems of 2022
DIY install home security systems are cost-efficient, effective, and easy to install. See which DIY...
couple sitting on floor with moving boxes and a dog
2022 Best Home Security Systems for Renters
These renter-friendly home security systems keep your house or apartment safe and require less commitment...
Large craftsman style house at twilight with lights on
Best Home Security Systems of 2022
After hundreds of hours of tests and research, plus a combined 50+ years of experience,...
watching camera feed on tablet
Best Wireless Security Systems
Wireless home security systems are more popular than ever. They’re easy to install and hard...
  • Linda Casey Peitz

    I purchased a system back on 11-8-21. I was told the doorbell was available and the outdoor camera was on back order. After placein the order I decided to go with a different system and cancelled the order. I was assured I would be getting my refund as soon as the doorbell was returned to the warehouse. The doorbell arrive back on 11-23-21 at the warehouse. A day or two later I received the exact same order that I had just returned. Then the outdoor camera showed up because they didn’t cancel the entire order. Called them with the credit card company on the line and was told that I wouldn’t get a refund until the camera (which the order had been cancelled) was returned to them. I then had to get a hold of Fed Ex myself to stop the delivery and send it back to Simplisafe. Today is 12-7-21 and I still don’t have a refund. Called them again and this time was told that they didn’t process the refund until now because they didn’t know they had the product back in the warehouse!!! Terrible customer service terrible service. I would not recommend them to anyone.

  • mikemancuso1

    I never thought I’d get robbed by a home security company… It’s been weeks since I returned my order and I’ve yet to receive a refund.

    I decided to return the product after reading a number of critical reviews on their cameras. I put their return label on the unopened box and sent it back to them.

    After multiple attempts to contact customer support to get an ETA on the refund, they finally wrote back with an evasive answer. I ended up needing to get American Express involved…

    I’d advise anyone looking at SimpliSafe to reconsider.

  • Adam Walker

    My family and I recently moved into a new house and I wanted to install a full security package. Simplisafe appeared to fit the bill so I went to the website and started building my custom system. The website was having issues with the cart, so I called and put in my order over the phone. This was May 23, 2020 and there was a 20% off Memorial Day sale. Even better! I was very excited, especially about the three cameras with black outdoor kits.
    May 29, the system arrived. I started going through the components and all looked good except NO OUTDOOR KITS for the cameras! I immediately called Simplisafe and explained the problem. The woman I spoke with said the outdoor kits were not part of the original order. I am certain they were supposed to be. If they weren’t it was an error by Simplisafe. At any rate, I had to reorder them. Fine. Could I at least get the 20% off since they should have been included on the original order? She said no, the offer had expired. This irritated me very much. But they were on their way, I had a tracking number and would have them within a week. I started setting up what I could, disappointed that my cameras would have to wait.
    A week went by… nothing came. I gave it a couple more days, then called to check the status. Apparently the outdoor kits weren’t even in stock when I had ordered them the second time around, so now they were on back order! No one ever notified me! When would they be in? No one could tell me.
    I gave it another week or so and checked back in. Still on back order. Okay, I really need to get my cameras installed. If my Black Outdoor Kits were on back order, how about white? The lady I spoke to on this occasion said sure… but after cancelling my order for the black ones and changing it to the white, she said, “Oh, looks like those are on back order too.” So disappointing! I said well forget it then, I really want the black. Please change it back and I’ll just have to wait.
    Finally I get the notification that my outdoor kits are shipping. I received them yesterday (June 20). They were WHITE! Whatever, I’m sick of this now. I’ll just use them.
    As I started setting up the cameras, only one out of the three cameras worked!!! I called again; new ones are in the process of being sent out.
    It’s been a month now that I’ve been trying to get my system up and running for the protection of my family and my home.
    It has been one terrible issue after another. And we’re not done! When the new cameras come in, who knows what other issues will come up.

    I should also add that one of my carbon monoxide detectors was broken when it arrived and one of my entry sensors had a bad battery. Both of those issues have been resolved, but this whole experience has NOT BEEN GOOD AT ALL.

  • Andrew Burgos

    Worst system and customer service experience. On 2/20/2020 we received a phone call from Simplisafe and complete silence on their end. After 30 secs or so a lady representative said “Hello” and immediately hung up on me. Before I could return a call Simplisafe called back. Again I received no answer for a good 20 secs or so, finally a lady said “hello” and put me on hold. While on hold I received another call from Simplisafe. I picked up the phone call and received no response. All in total I received 11 phone calls within 28mins with no response on their end and 11, 3 min voicemails. After calling back and finally speaking with a floor manage they had no answer for the calls I was receiving. I informed the floor manager I would like to cancel my service in which he did right away. Simplisafe has displayed they could care less about your worries of a home burglary or concerns with they systems. The floor supervisor Robert best explanation is to go to and submit an email of my concern. Please avoid simplisafe and pay a little more to have peace of mind for your home and family.

  • segaldj

    I am a brand new SimpiSafe owner. I will report on the system once it is installed and up and running. However, I thought I should point out that the system is missing a basic life safety component. SimpliSafe offers no heat detector that detects the rate of temperature rise. This is a very important component to have in a kitchen in lieu of a smoke detector. A certain degree of smoke is expected in a kitchen from cooking and a good smoke detector will trigger a false alarm. A heat detector solves that issue and commonly used by all major competitors. Besides the kitchen, heat detectors are often placed in attics above a heat pump or in a furnace room near HVAC equipment. A smoke detector in attic will not last and will have nuisance alarms because of heat, humidity, and insects. Adding a heat detector seems long overdue. More to come on our system later.

    • Celeste Tholen

      Thanks for sharing your thoughts! We’d love to hear your experience with the system once you’ve had some time to use it.

  • DW

    I just received my system last week and was kind of excited and installed it immediately. Adhesives are a joke, you have to screw them in. One of my key fobs did not work so I tried to call customer service to avail, are you kidding me? I could never get ahold of them so I emailed them, not a peep from anyone either. Steer clear from this place, they could not care less about you. I am returning asap and going with a company that understands what customer service means.

    • Celeste Tholen

      Hi DW,

      Thanks for commenting. Disappointed to hear that! We’re keeping your comment on file so we can re-evaluate during our next update.

  • Amy Trim

    BAD REVIEW. I have been a Simplisafe customer for a few years now and I can not adequately express my frustrations with the company at this point. Since AUGUST of 2019 every month they send me an email saying they were unable to charge my debit card for payment and to please update my billing information. The first time this happened I called and they told me it was my banks fault and I need to contact my bank. After doing and confirming it had nothing to do with my bank I called again and explained everything that the bank said. The lady took my card number down again and it seemed like it was fixed. Well……EVERY SINGLE MONTH since I get the same email and have to call AGAIN to speak to someone that never reads the notes on my account and I have to repeat everything every month. I am so over this! So….I get the email again on Dec 17, and again on Dec 24th! Tried calling on the 24 only to have them keep me on hold “while she trys to locate here manager” then transfer me to a mailbox that was not set and then hangs up on me! I call back and oh by the way they are closed now for the holidalys. Awesome. Really professional. So here I am waiting on hold….AGAIN……Dec 26th. “Estimated hold time, 15 minutes”……still waiting….39 minutes later…….and waiting…..and waiting…….still waiting……

    • Celeste Tholen

      Hi Amy,

      Hoping you’ve gotten this resolved—that’s a long time to wait! We’ll keep your experience in mind for our updated review. Thanks for commenting!

      • Amy Trim

        Nope…..still going. Supposedly they will have fixed this month and I will receive a call to confirm that but in order for that to happen I had to pay for an additional security lawn sign…..I’m done after this and will cancel service if it doesn’t happen.

  • Jean Dunlap

    After reading the material on the simplysafe website (also downloaded the material) and the videos on all of the components (how to install, test, name and Diagnostics). It does take more than a user manual to understand the system and how the components work with the system. All of the information is on the simplysafe website. We received emails that contained links to more information which was also helpful. Will use our system and tested our system for a full 2 weeks before we activated the monitoring service. During this 2 weeks. We learned how to keep the system operating at optimal levels. If we could award 10 stars we would. Outstanding performance and reliability. The customer service section receives 5 stars as well. We had a few issues with a few components the service center sent the replacements in a timely manner. Fast and efficient service. Bottom line the more you learn about the system the easier it will be to install and maintain. The system is not complicated it is easy to learn and even easier to install. Comprehending the instructions and user manuals is a necessity.

  • Ron Bell

    Horrible system. Can’t believe they keep getting good reviews. Easy to set up but problems almost every day. These sites keep stating pets don’t set off motion detectors. Wanna bet? 8 pound kitty kept setting it off even when we followed advice and moved them up the wall and turned them over pointing up. Now we’re set if Spider Man beaks in and crawls across the ceiling! Police threatened to start charging for responding to false alarms. One problem after another. Lost WiFi signal over and over. Moved base all over the house. Had to get replacements for base, entry sensors, siren, batteries. All this in first 2 months! Tech support is the WORST! Takes 30 min’s average on hold. Lost track of the hours we spent on the phone due to this junk. Never knew if we were protected when we went to sleep or too work. Sending back for refund.

    • Rebecca Edwards

      Thanks for sharing your experience. I’m sorry you had such an unsatisfactory experience. Your input helps us look for potential issues in testing and gives us insight about what to ask other customers to find out if what you experienced is common.

  • Richard Neider

    Simplisafe has too much sales garbage when you sign in to your account. It is difficult to find your data. It is harassment.